INTRODUCTION
According to a Report by KPMG and FICCI, India Spends about 4.2% of its GDP on Healthcare, out of which just about 1% is contributed by the Public Sector. In other words about only about 33% of the total Healthcare Expenditure in India in from the Public Sector, while rest 66% is in the form of Out of Pocket Expenditure of an common Indian. It is shocking to see that while the World Average spending on Healthcare is 6% of a country’s GDP, India is spending abysmal 1.28% of its GDP on Healthcare. According to LANCET report- Healthcare in India is the poorest among the SAARC countries as well, even countries like Afghanistan spend 8.2%, Maldives spend 13.7%, while even a smaller country like Nepal spends 5.8% on Healthcare.
A country like India spending so less on Healthcare is a clear indication of misplaced priorities by the Government, which would eventually lead to wasting our Demographic Dividend and taking it to a level of Demographic Disaster. To take effective advantage of this demographic dividend, it is important to ensure that the people in the country are provided with accessible , affordable, equitable and quality healthcare, to take care of their basic demands and help them focus on enriching their experience of life.
Existential issues in healthcare in India
Indian’s healthcare system represents a spectrum of contrasting landscapes. At one end we have these five star and seven star hospitals which are delivering high tech medical care to rich class mostly of the urban areas. Whereas there are outposts in the “other India” which is trying to desperately trying to live up to their identity of health sub centres. With globalisation, increasing income inequalities, with a section of the population remaining marginalised – these contrasts are expected to rise in the coming times.
There are multi-faceted challenges in delivering healthcare to everyone. The term “everyone” in our
- Awareness – Due to low levels of Educational levels, poor functional literacy, low priority given to healthcare in the education system, cultural bias play important role in people knowing very less about the essentials of healthcare.
A study in Haryana found that only 11.3% of the adolescent girls studied knew correctly about key reproductive healthcare issues, also another review article in geriatric morbidity found that 20.3 % of the participants were aware of the common causes of prevalent illness and their prevention.
- Access – It is important to make sure that medical facility is available in close proximity of every individual. Physical reach is one of the most important determinant of access . Along with the physical access what is important is that , the quality of the healthcare is also ensured.
- Absence of Human power in healthcare – For effective healthcare provision in India, what is most important aspect is that we have adequate, efficient and skilful. A study of 2011 estimated that only roughly 20 health workers constitute per 10000 population. Allopathic doctors comprise of 30% of the workforce, nurses and midwives about 30%, pharmacists about 11%, AYUSH practitioners about 9%. Private sector provides majority of the healthcare services in India. It has been difficult so far to harness the private services to provide public healthcare.
- Affordability – The cost of the healthcare is an important aspect of healthcare services at the universal level. India is a country having comparatively low levels of per capita income. The healthcare services being costly has the potential to cause impoverishment to the family. The issue in India is that the private sector is considered to provide quality healthcare but it is costly and the public sector is affordable but it is perceived to be unreliable, of indifferent quality and not the first choice.
The Health Facilities in Delhi
Delhi, the capital city of India which is also a city-state recorded a population of 1.68 crore (16.8 million) in the 2011 census. With a geographical spread of 1483 sq.km, Delhi has population density of 11,297 per sq.km. It is to be noted that 97.5 % of Delhi’s population lives in urban agglomeration and 11% of it lives in slums. As of March 31st 2014, there were 95 hospitals, 973 nursing homes and 27 special clinics. In addition, 15 government run medical colleges in allopathic system. The Government of Delhi run health facilities examine about 3.35 crore outpatients and treat about 6 lac hospitalised patients every year. The Government of Delhi owns about 1/3rd to 1/4th of the total healthcare facilities in Delhi
Mohalla Clinics : the Origin of the idea
The concept of Mohalla clinics partially originated from the traditional idea and practise of Mohalla Medical units (MMU) or Mobile vans. These MMU’s used to provide health services in underserved areas bringing doctors and other staff along with medicines and supplies. The response was overwhelming to these vans and the communities demanded more of these vans. However later it was realised that the services through MMU was unpredictable and depended on vehicles, doctors, road conditions also the recruitment of staff was a matter of concern . It was suggested to the minister of health that a more sustainable solution is taken into consideration
The idea of Mohalla clinics came up with expectations that –
- More sustainable solution, where services are based in the community,
- People know where to go for services
- There is component of assurance of availability of providers, medicines and service package
- There is sufficient community linkage and engagement.
Bounded rationality and decision making
Human being though considered to be rational, takes his/her decisions in the context of various conditionalities. The decision making depends on various contextual factors, time available and cognitive limitations. Getting the right healthcare can also be seen in the similar light.
What affects decision making while choosing healthcare service ?
Class
People belong to different levels of class in an economy. There is a huge disparity in class based healthcare services that people take. While the well off may choose to go to the big branded hospitals, which have the best possible doctors but charge high. The poor on the other hand have a hindsight bias of not being able to afford the healthcare that people on a different class levels do afford.
Perceptions of Self Ability & Contextual constraints
The perceptions about estimated cost of healthcare in a particular hospital, spending potentials of a person, priorities based on family responsibilities, low per capital income, professional commitments, debt traps are the factors that cause people to keep healthcare at a backseat. Especially, this happens if the cost is on preventive healthcare that curative.
Time Available
The dilemma that is often faced by people is time vs money. Most of the decisions often compel an individual to sacrifice one of the above. If the rich is short of time and wants to get himself treated, he has to pay more to get quick redressal for his issue. The poor on the other side due to his hindsight bias & perception of self-ability knows that he cannot afford high tech healthcare solutions in good hospitals, he has the option of going to government hospitals and getting himself treated for free or at reduced cost. However, time is an constraint for the poor as well. For the poor taking time off and going to get himself treated is double burden as he has to pay for his travel, he has to visit multiple times without service guarantee- this directly means that he/she cannot go to work and his losing his wages in the process given the unorganised sector in the country. Also along with losing his wages he has to pay for whatever expenses he/she has to counter. The resource dilemma is overpowered by urgent needs of the day and immediate responsibilities, daily fire fighting and thus healthcare is not put in priority and takes a back seat.
Cognitive limitations of Actors
The first factor mentioned in the existential issues in healthcare mentioned above was- awareness. The awareness about where to go for which ailment is very low in India. It is seen that due to lack of primary healthcare -people tend to go to bigger hospitals even for very small ailments like common cough and cold, mild fever etc. This causes overcrowding of big hospitals, it indirectly causes a huge gap in a huge gap in demand and supply of effective healthcare facilities. Now, the experience causes regression fallacy in individuals, wherein next time when then encounter an ailment the mental accounting in their mind makes then not to go to the hospitals and avoid the situation altogether.
Taking Satisfying decisions (Mental construction )
The proverb to “Dig a well when one is thirsty” fits aptly while explaining why people go for curative healthcare then preventive healthcare. People avoid visiting a doctor in early stages of ailment due various limitations stated above. When the discomfort increases, they do visit a doctor as they are compelled to when it starts affecting their daily routine. The psychological satisfaction that they have visited a doctor becomes important for an individual over the point of the appropriate time of visiting a doctor. One does not involve in the process of self-reflection and instead keeps consoling ones self that he/she visited a doctor creating mental construction.
CONCEPTUAL DESIGN OF MOHALLA CLINICS
The idea: To provide free healthcare services through a health facility within a walking distance (around 2-3 km radius or 10-15 min walking), open for at least 4-6 h of every working day, assured availability of identified basic health services, a medicines, and diagnostic tests. Estimated 80%- 90% of health problems are likely to be treated at this level reducing the numbers of patients in need for referral
Population targeted: Underserved, migrants, Jhuggi Jhopri colony; each clinic aims to serve approximately 10,000-15,000 population
Staffing: At least one qualified medical doctor, auxiliary nurse midwife, a pharmacist, and support staff as needed
Service provision: An assured package of health services include outpatient consultations, basic first aid services, maternal and child health services including immunization, antenatal and postnatal services, family planning, counselling, and referral to next level of facilities for specialized treatment.
These clinics aim to implement national health programs as well
Specialist and referral services and continuum of care: Specialists proposed to be available on weekly basic (pediatrician, gynecologist, and ophthalmologist). A system of referral through a tiered approach to health facilities been proposed (though yet to be made fully functional)
Medicines and diagnostics: Sufficient supplies of medicines and diagnostics, free of cost to the people availing these facilities, from an approved list of 108 medicines and provision of >200 diagnostic tests
Location: Settings and localities of migrant and poor population lives and demarcated areas called slums and Jhuggi Jhopri colony, where such underserved population lives. First such clinic was established in North‑West Delhi in Jhuggi Jhopri colony and it was situated around 400 m walking
distance from the main road, in the center of Jhuggi Jhopri settlement. The locations are decided with inputs from local community/Resident Welfare Associations (RWA)/survey by planning branch/verification of sites by team of health personnel.
Physical infrastructure and accessibility: Proposed to be housed in two to three rooms. The rooms could be either made of prefabricated material (called portacabin) or in private houses with similar amenities. Of the rooms, one to be assigned to a doctor and for medical examination,
sufficient enough to maintain privacy. The other or second room is used for laboratory functions, dispensing medicines, and the waiting seat for next patient to be seen by doctor. If there is a third room available, it could be used as waiting room; else the open space covered through a roof should be as waiting area. The provision of drinking water dispenser and a washroom attached to these facilities. There has to be provision of air‑conditioning and a television with cable connection is part of the design. These clinics to be located in a way to ensure easy accessibility by beneficiaries, with an all‑weather road, accessible by an ambulance, and an open area.
Financing: The construction cost of each clinic was estimated nearly 20 lakh Indian rupee (or US $30,000). (However, till December 2016, majority of
clinics were being operated in rented accommodations.) Reportedly, no analysis was done on estimating the operational cost of these clinics.
Use of information technology: A token vending machine (similar to what one experience in a bank branch) for patient queuing; computer‑based record maintenance for each of the patient; and use of tablets/software programs for prescription writing/data compilation and technology‑based
tablets are used for conducting a number of laboratory tests.
Leadership and governance: Initiative led by the Minister of Health and other Senior Government officials; being implemented through specially enacted agency called Delhi Healthcare Corporation, led by Principal Secretary (health), the top health bureaucrat in the state.
Private sector engagement: The private doctors have been recruited to run these clinics at “fee for service” basis at the rate of Rs. 30 per patient as consultation charges. If a helper is positioned, an additional Rs. 10 per patient is paid. The fully ready chamber is made available to these doctors who
are empanelled to manage them in 4-6 h shifts as an outpatient clinic. This is small but major policy step as most of the time, by public sector officials private doctors are seen with complete distrust and with profit motive. That notion could only be dispelled with sustained engagement between two
sectors through top level political leadership.
Timing and working days: Minimum clinic time of 4 h which can go up to 6 h. These are expected to be open in morning; however, time of clinic can be adjusted to patient needs and a few run in evening as well. Open six days a week excluding public holidays.
Other features: A proposed strong and effective referral linkage with attention on continuity of care; financial protection (by free services); reduced cost
of care by higher attention and investment on healthcare, ambulance and transport services
Psychological Benefits of the Concept
Converting Deliberative Thinking into Intuitive thinking
There are two modes of thinking ‘Intuitive’ and ‘Deliberative’ (Kahneman,2003). While deliberative thinking is based on careful assessment and deliberative decision making, intuitive on the other hand is based on fast decisions based on automatic processing. It is said that “Humans are Cognitive Misers” , therefore if encountered by an ailment and there are many choices available in the private sector and when one does not know which of the clinics is trust worthy and one is vulnerable of being gullible – it increases the cognitive load on oneself and it leads to resistance to change and avoiding the situation all together. To avoid the cognitive load one gets subjected to status quo bias, wherein one thinks that it is better to avoid going to the doctor all together as one has to face the following questions of deliberative thinking –
- Which Doctor to choose ?
- Should it be a specialist or a general practitioner ?
- Which branch of medicine should the Doctor belong to ?
- How does one reach the hospital ? What mode of transport to take ?
- Should one take leave from his/her workplace and let go the monetary benefits ?
- Is the ailment more important that other immediate responsibilities at hand ?
- How much would the Doctor charge ?
- What is the guarantee of getting good health service even after spending more ?
These questions show that it involves a huge amount of mental accounting and deliberative thinking. Now, as policy makers it should be our job to make sure that healthcare services take a form of intuitive thinking and not deliberative thinking so that the status qio bias is avoided and one can take easy decisions, with low cognitive load and use heuristics. But, at the same time it is important that the decision does not prove to be a hasty decision when taken using heuristics and is as good as well thought decision. This is where the concept of Mohalla Clinics is important. As the clinics are supposed to be located in the proximity of 10-15 mins and also that it provides free services with authorised doctor – one does not have to think a lot before going to the clinic.
Creating Foot in the Door
Now due to the concept of Mohalla Clinics, which potentially provide affordable, accessible and quality healthcare services and also at the same time reduce your cognitive load, one has more probability to use the services of Mohalla clinics considering the Prospect Theory wherein humans tend to maximise benefits and minimise losses. The close proximity and being free of cost causes the mental accounting to tilt in a way that individual that at least wish to try these medical services.
Now, from that state’s point of view it is a success as it would’ve managed to bring an individual to the hospital. This is the first step of curative healthcare analysis. The Doctor can further analyse the ailment and if something is serious he can advise the patient to visit a Government Hospital and it can thus be lifesaving also in certain cases.
Principle of Authority of Social Influence
Authority is one important factor of the 6 factors of Social Influence ( Cialdini, 2001). It is important that understand people tend to believe and be persuaded by “credible, knowledgeable experts”. The Doctors of these Mohalla clinics are experts and senior doctors with decent experience. The merit of the Doctors and their expertise is expected to persuade the patient to follow the advice that the doctor is giving him.
Creating Echo chambers
The location of the Mohalla clinics is most of the times located in a community. It can be located in a locality or a jhuggi jhopri. The main obstacle is gaining trust. Now, through the foot in the door and others ways of intervention if once the trust is developed, it will help the people in the locality to get rid of their confirmation biases, previous stereotypes and prejudices. It will then create a Echo chamber of Positivity in the community due to good experiences that people in the community have had. This will lead to developing domino effect in the community.
Countering the Stereotypes & Creating a new schema
Good experiences by people, or listening to others experiences and knowing the benefits of the service would create a New Schema, i. e – New pieces of information and knowledge and get stored in the mind. It will orient new cognitive frameworks and help to create long lasting positive effects on our minds.
Mere Ownership Effect
The Mohalla Clinics of Delhi are created by the Initiative by the Minister of Health and it is being implemented through an agency which is specially enacted for this cause called Delhi Healthcare Corporation which would be led by Principal Secretary (health and the top health bureaucrat in the state. This creates a ownership effect as this is a pet project of the Government and the societal goals, satisfaction and positive perception has direct political impact on the people who have designed the model ( This is very important from the political economy perspective ) . This would then create
CONCLUSION
The Government of Delhi has allocated about 12.47 % of its Budget expenditure on healthcare. It has definitely been most of the high priorities of the Government. The concept of ‘Mohalla Clinics” was a novel idea. It has the potential to reform primary healthcare in India and solve many issues related to access, affordability, equity and quality of healthcare in India. The success of the concept of Mohalla Clinics can be seen on two proofs, first that a number of Indian states like Maharashtra, Gujarat, Karnataka and Madhya Pradesh and few municipal corporations like Pune have shown interest in studying and potentially replicating these clinics and it is seen that there is high demand of the services from these clinics. The clinics are delivering assured health services to 70 odd patients every day and they are operating for 6 days a week. Also, one most important factor is that these clinics have brought health on the political spectrum of Indian politics.
The psychological aspect that is associated with the primary healthcare in the country is also focused well by the concept of Mohalla Clinics. The clinics help to counter the hesitancy by most of the people to take the benefits of primary healthcare and alter the status quo. It can potentially lead to heal most of the common ailments at the local level itself and thus reduce the burden on the bigger hospitals. The clinics can revolutionise healthcare in India if it brings in a demand from most states of India, prompts the parties in India to make health a topic in the elections and influence election outcomes. These steps can be in the right direction given the context of Universal Health Coverage schemes in India.
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